Frequently Asked Questions

R Saloons & Spa is a salon booking platform that lets you discover top-rated salons and spas near you, browse services, and book appointments instantly — all from your phone or laptop. We connect customers with verified salon partners across the city.

Using R Saloons is simple: 1. Browse salons near you on our website or app. 2. Choose a salon and select the services you want. 3. Pick a date, time, and staff member. 4. Log in or sign up, then confirm your booking. 5. Pay online or at the salon after your service.

Yes, you need a free account to book appointments. You can sign up quickly using your email and password. This helps us manage your bookings, send confirmations, and keep your booking history.

Operating hours vary by salon. Most salons on R Saloons are open from 9:00 AM to 9:00 PM, Monday to Sunday. You can check the specific salon's timings on their profile page before booking.

R Saloons is currently expanding across major cities. Visit rsaloons.com to check if we have partner salons in your area. We are onboarding new salons every day!

Currently, R Saloons connects you with salon and spa locations. Home service availability depends on individual partner salons. Check the salon's profile to see if they offer doorstep services.

We'd love to have you as a partner! Visit our Partner page or download the R Saloons Partner app to register your salon. Our team will review your application and get you live within a few days.

Yes! R Saloons offers a wallet and rewards system. You can earn credits on bookings, which can be used for future payments. Check your wallet balance in the app under your profile.

Yes! The R Saloons app is available for both Android and iOS. Search for 'R Saloons' on the Google Play Store or Apple App Store to download it. You can also book directly at rsaloons.com.

You can reach our support team through the Contact Us page on rsaloons.com, or email us at support@rsaloons.com. Our team is available to assist you with any queries or issues.

Booking is easy! 1. Go to rsaloons.com and choose a salon. 2. Select the services you want. 3. Pick a date, time, and preferred staff member. 4. Review your booking summary. 5. Log in or sign up, then confirm and pay.

Yes, you can book an appointment on behalf of someone else. Simply complete the booking process using your account. The service will be provided to the person you mention during the salon visit.

You can book appointments up to 30 days in advance. We recommend booking a few days ahead for popular time slots, especially on weekends.

Yes, you can reschedule your booking from the My Bookings section. Please reschedule at least 4 hours before your scheduled time to avoid any charges. Go to My Bookings > Select the booking > Reschedule.

During the booking process, after selecting your services, you'll see a list of available staff members at that salon. You can choose your preferred stylist based on their availability. If you don't have a preference, you can skip this step and the salon will assign someone.

If you arrive late, the salon may adjust your service time accordingly. For example, if you're 15 minutes late for a 60-minute service, you may only receive a 45-minute service. The salon reserves the right to cancel if you're more than 30 minutes late.

Absolutely! You can select multiple services during the booking process. Simply check all the services you want, and they'll be added to your booking summary with the total price calculated automatically.

Yes! After you confirm your booking, you'll receive a confirmation with your booking number (RSB-XXXX). You can view all your bookings in the My Bookings section. You'll also receive notifications about your booking status updates.

Yes, you can book for today if there are available time slots. Simply select today's date during the booking process and choose from the available time slots shown by the salon.

If a salon is fully booked or closed for your preferred time, try selecting a different time slot or date. You can also browse other nearby salons that may have availability. Use the search and filter options to find alternatives.

You can view your complete booking history by logging into your account and going to the 'My Bookings' section. It shows all your past and upcoming appointments with details like salon name, services, date, and status.

For group or family bookings, we recommend making separate individual bookings for each person to ensure proper time allocation. Some salons may accommodate group bookings — check with the salon directly or contact support for special arrangements.

You can cancel a booking free of charge up to 4 hours before your scheduled appointment. Cancellations within 4 hours may incur a fee. Same-day no-shows will be charged the full service amount. Please check the specific salon's policy on their page.

Currently, you can communicate special requests directly when you arrive at the salon. If you have specific requirements (allergies, preferences, etc.), we recommend calling the salon after booking to let them know in advance.

After booking, your status will show as 'Confirmed'. You'll receive a booking number (RSB-XXXX) and can track the status in My Bookings. The salon may also send you updates. If your booking shows as 'Pending', it may need salon approval.

We accept multiple payment methods including UPI (Google Pay, PhonePe, Paytm), debit cards, credit cards, net banking, and our R Saloons wallet. You can also choose to pay at the salon after your service.

Absolutely. All payments on R Saloons are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card details are encrypted and never stored on our servers. Your transactions are 100% safe and secure.

You have the option to either pay online while booking (prepaid) or pay at the salon after your service is completed. Prepaid bookings may offer additional discounts. Choose your preferred option during checkout.

Yes! During checkout, you'll see an option to apply a coupon code. Enter your code and the discount will be applied to your total amount automatically. You can also check ongoing offers on the Offers page.

You can view your payment history in the My Bookings section. Each completed booking shows the payment status, amount paid, and payment method used. You can also find payment details in the booking confirmation.

No deposit is required for most bookings. You can choose to pay online (prepaid) or at the salon after your service. However, some premium services or packages may require partial advance payment.

If your payment fails, no amount will be deducted. Please try again with a different payment method or check your internet connection. If the amount was debited but the booking wasn't confirmed, it will be auto-refunded within 5-7 business days. Contact support if it persists.

Yes! If you have wallet credits, you can use them to pay for your bookings. The wallet balance will be shown as a payment option during checkout. You can top up your wallet from the Wallet section in your profile.

No hidden charges! The price you see on the service list is what you pay. There are no booking fees or platform charges. Any applicable taxes will be clearly shown before you confirm the booking.

Currently, we do not offer EMI options. However, you can pay using any major credit card, and your bank may offer EMI conversion on their end. We're working on adding more payment flexibility in the future.

To cancel your booking: 1. Go to My Bookings in your account. 2. Select the booking you want to cancel. 3. Tap 'Cancel Booking' and confirm. Please note: Cancellations made at least 4 hours before the appointment are free.

Cancellations made at least 4 hours before your appointment are completely free. Cancellations within 4 hours may incur a fee of up to 25% of the service amount. No-shows will be charged the full amount.

Yes, you can cancel on the same day, but it must be at least 4 hours before your scheduled time to avoid a cancellation fee. Within 4 hours, a partial fee may apply. No-shows are charged the full amount.

If the salon cancels your booking, you'll receive a full refund if you paid online. You'll be notified via the app and can choose to book with another salon. We apologize for any inconvenience and will help you find an alternative.

If you paid online and cancel your booking (eligible for refund), the amount will be refunded to your original payment method within 5-7 business days. For wallet payments, the amount is credited back instantly.

Refund timelines depend on the payment method: - Wallet: Instant - UPI: 2-3 business days - Debit/Credit Card: 5-7 business days - Net Banking: 5-7 business days If your refund is delayed beyond this, please contact support.

Yes, you can modify your booking instead of cancelling. Go to My Bookings, select your booking, and choose 'Reschedule' or 'Edit'. You can change the date, time, and even add or remove services.

If you miss your appointment without cancelling (no-show), the full service amount will be charged. To avoid this, please cancel or reschedule at least 4 hours before your appointment time.

If you're unsatisfied with a completed service, please contact our support team within 24 hours. We'll review your case, and if valid, we may offer a refund or credit. Include your booking number when reaching out.

You can report any issue by contacting our support team through the Contact Us page or by emailing support@rsaloons.com. Please include your booking number (RSB-XXXX) and a description of the issue. We typically respond within a few hours.

R Saloons offers a wide range of men's haircuts including classic cuts, fades, crew cuts, buzz cuts, pompadour, textured crops, side parts, and more. Browse services on any salon's page to see their specific offerings and prices.

Yes! Most salons on R Saloons offer beard trimming, shaping, and styling services. You can find beard services listed under men's grooming when you select a salon. Book your preferred style along with a haircut.

Yes, many salons offer hair spa treatments for men. Hair spa helps with dandruff control, hair strengthening, and scalp nourishment. Check individual salon service lists for availability and pricing.

Yes! Men's facial services include deep cleansing facials, fairness facials, acne treatment facials, and anti-aging facials. Select a salon to view their full list of men's facial treatments and book online.

A hot towel shave is a luxurious traditional shaving experience. It involves a hot towel application to soften the beard, followed by a precise straight razor shave, and finished with a cold towel and aftershave balm. It's a relaxing grooming experience available at select salons.

Yes, many salons offer men's hair coloring services including full color, highlights, streaks, and grey hair coverage. Browse salon pages to find color services and their pricing. Prices vary based on hair length and type of coloring.

Yes! Many salons offer combo packages for men that include haircut + beard trim + facial or other services at a discounted price. Check the salon's service page for available combo packages and deals.

Yes, several salons offer dandruff treatment services that include medicated head wash, scalp therapy, and anti-dandruff masks. Browse salon services to find dandruff treatments near you and book online.

R Saloons partner salons offer various massage services for men including Swedish massage, deep tissue massage, sports massage, and head-neck-shoulder massage. Check individual salon pages for massage service availability.

Yes, ear and nose waxing services are available at many partner salons. It's a quick and painless procedure to remove unwanted hair. You can add this service when booking your haircut or grooming session.

Yes, pedicure and manicure services are available for men at many salons. These services include foot soaking, nail trimming, cuticle care, exfoliation, moisturizing, and foot massage.

Yes! Many salons on R Saloons offer kids' haircut services with trained stylists who are great with children. Check the salon's service list for kids' haircut options and pricing.

Men's haircut prices on R Saloons start from around ₹150 and can go up to ₹1500+ depending on the salon, stylist expertise, and type of cut. Browse salon pages to see their specific pricing for each service.

Yes, keratin treatments for men are available at select salons. This treatment helps reduce frizz, add shine, and make hair more manageable. Check salon service listings for keratin treatment availability and pricing.

Yes! Head massage services are available at many salons. Options include oil head massage, relaxing head-neck-shoulder massage, and medicated scalp treatment. Perfect for stress relief and relaxation.

Yes! R Saloons partner salons offer stunning bridal makeup services including HD makeup, airbrush makeup, and traditional styles. Many salons also offer bridal packages with hair styling, draping, and more. Check individual salon pages for bridal services.

Absolutely! Keratin treatment is available at many salons. It smooths and strengthens hair, reduces frizz, and adds a beautiful shine. Prices vary based on hair length and salon. Browse salon pages to book your keratin treatment.

Yes! Many partner salons offer nail extensions including acrylic nails, gel nails, nail art, and nail repair. You'll find various designs and styles available. Check individual salon pages for their nail service menu.

R Saloons offers a full range of women's hair coloring services including global color, highlights, balayage, ombre, streaks, and fashion colors. Browse salon service pages for color options, pricing, and to book online.

Yes! Women's facial services include gold facial, fruit facial, anti-aging facial, acne treatment, brightening facial, and hydrating facial. Select a salon to view their full range of facial treatments and book online.

Hair botox is a deep conditioning treatment that repairs damaged hair, restores shine, and reduces frizz. It's a non-chemical process that fills in gaps in the hair fiber, making hair smooth and healthy-looking. Available at select salons.

Yes! R Saloons offers various waxing services including full body wax, half body wax, arms waxing, legs waxing, underarm waxing, and face waxing. Multiple wax types are available like regular wax, chocolate wax, and Rica wax.

Yes! Many salons offer comprehensive bridal packages that include makeup, hair styling, draping, nail art, waxing, facial, and more — all at a bundled price. Check salon pages for available bridal packages and book in advance for the best experience.

Women's manicure services include classic manicure, spa manicure, gel manicure, chrome nails, nail art, and paraffin wax manicure. Each includes nail shaping, cuticle care, hand massage, and polish application.

Yes! Hair straightening services include permanent straightening, hair rebonding, and smoothening treatments. These are chemical treatments that give you sleek, straight hair. Check salon pages for availability, pricing, and consultation options.

A hair spa is a deep conditioning treatment that nourishes the scalp and hair, reduces hair fall, controls dandruff, and adds shine and softness. It includes head massage, steam, and a hair mask. Available at most salons on R Saloons.

Yes! Eyebrow threading, upper lip threading, chin threading, and full face threading services are available at most salons. These are quick services that can be added to any booking.

Women's hair coloring prices start from around ₹500 for basic single color and can go up to ₹15,000+ for premium services like balayage or highlights. The price depends on hair length, type of color, and the salon. Check specific salon pages for exact pricing.

Yes! R Saloons offers a range of spa services for women including body massage, body polish, body wrap, and aromatherapy. These are available at partner salons and spas. Check salon listings for spa services.

Absolutely! Women's haircut and styling services include trim, layer cut, step cut, bob cut, pixie cut, and more. Many salons also offer blow-dry styling as part of the service. Check salon pages for their women's haircut menu.

Yes! Salons on R Saloons offer various makeup services including party makeup, engagement makeup, reception makeup, cocktail makeup, and editorial makeup. Book a makeup session for your next special occasion.

Yes, many salons offer anti-acne treatments including acne facials, chemical peels, and deep cleansing treatments. These help reduce acne, scars, and blemishes. Consult with the salon for the best treatment for your skin type.

Yes! De-tan treatments are available at many salons. These treatments help remove sun tan, even out skin tone, and restore your natural complexion. Options include de-tan facials, body packs, and chemical peels.

Yes! Many salons offer complete party looks that include hair styling, makeup, and draping. You can book a full party look package or customize individual services. Check salon pages for party makeup and styling options.

Bridal makeup prices on R Saloons range from ₹5,000 to ₹50,000+ depending on the type (HD, airbrush, premium), the salon, and the package inclusions. Many salons offer consultation before booking. Check individual salon pages for exact pricing.

R Saloons partner spas offer a wide range of services including Swedish massage, deep tissue massage, aromatherapy, body polish, body wrap, Balinese massage, foot reflexology, and more. Check individual spa pages for their full service menu.

Yes! Body massage services include full body massage, head-neck-shoulder massage, back massage, foot massage, and combination massages. Choose from Swedish, deep tissue, Thai, or aromatherapy massage styles.

Yes! Select spas on R Saloons offer couples spa sessions where you and your partner can enjoy relaxing treatments together. Check individual spa pages for couples packages and availability. We recommend booking in advance for couples sessions.

A deep tissue massage uses firm pressure and slow strokes to target deeper layers of muscle and connective tissue. It's ideal for chronic pain, muscle tension, and stress relief. It can be intense but is very therapeutic.

Yes! Aromatherapy massage uses essential oils combined with massage techniques to promote relaxation, reduce stress, and improve overall well-being. Choose from various essential oil blends based on your needs.

Spa sessions typically last between 30 minutes to 90 minutes depending on the service chosen. A standard massage is usually 60 minutes, while shorter treatments like head massage are 30 minutes. Premium packages can go up to 2-3 hours.

We recommend arriving 10-15 minutes before your scheduled spa appointment. This gives you time to check in, change, and relax before your session begins. Late arrivals may result in shortened session time.

Wear comfortable, loose-fitting clothing to the spa. Most spas provide disposable undergarments and robes for the session. You'll be draped appropriately during the massage for your comfort and privacy.

A body scrub or polish uses exfoliating ingredients to remove dead skin cells, leaving your skin smooth and glowing. It's often followed by a moisturizing application. Choose from salt scrub, sugar scrub, or coffee scrub variants.

Yes, most spa services on R Saloons are available for both men and women. Some spas have separate sections or timings for male and female clients. Check the spa's page for specific details about their setup.

Registering your salon is easy! 1. Download the R Saloons Partner app or visit the partner section on our website. 2. Fill in your salon details, services, and pricing. 3. Upload required documents. 4. Our team will review and approve within 2-3 business days. 5. Once approved, your salon goes live!

Partner benefits include: - Increased visibility and new customer acquisition - Online booking management system - Digital payment processing - Marketing and promotional support - Customer reviews and analytics dashboard - Zero upfront cost to join

R Saloons charges a competitive commission on each booking processed through the platform. The exact commission percentage varies based on the service category and agreement terms. Contact our partner team for detailed pricing information.

To partner with R Saloons, you'll need: - Valid business registration/GST certificate - Salon trade license - PAN card - Bank account details - Owner/manager ID proof Our team will guide you through the complete onboarding process.

The R Saloons Partner app gives you a complete dashboard to manage your salon. You can: - View and accept/reject bookings - Manage services and pricing - Track earnings and payouts - Respond to customer reviews - View analytics and reports - Manage staff schedules

Payments for completed bookings are processed on a weekly basis. You'll receive your earnings directly in your registered bank account every week. You can track all transactions and pending payouts on your partner dashboard.

Yes! As a partner, you have full control over your service pricing. You can set, update, and modify your service prices at any time through the partner dashboard. We recommend competitive pricing to attract more customers.

The R Saloons Partner app is available on both Google Play Store and Apple App Store. Search for 'R Saloons Partner' to download it. You can also manage your salon through the web dashboard at vendor.rsaloons.com.

You can reach R Saloons support through: - Website: rsaloons.com/contact - Email: support@rsaloons.com - In-app: Use the contact form Our team typically responds within a few hours during business hours.

We're sorry to hear that. Please share your complaint with us including your booking number (RSB-XXXX), salon name, and details of the issue. We'll investigate and take appropriate action. You can email support@rsaloons.com or use the contact form.

To reset your password: 1. Go to the login page on rsaloons.com 2. Click 'Forgot Password' 3. Enter your registered email address 4. Check your email for the reset link 5. Create a new password If you don't receive the email, check your spam folder or contact support.

To update your profile: 1. Log in to your account 2. Go to Profile or Settings 3. Edit your name, phone number, email, or profile picture 4. Save changes You can update your details at any time from the website or app.

To delete your account, please send a request to support@rsaloons.com with your registered email and a request to delete your account. Note that account deletion is permanent and you'll lose access to your booking history and wallet balance.

If you haven't received your OTP: 1. Wait 1-2 minutes as there may be a slight delay 2. Check if your phone number/email is correct 3. Check your spam/junk folder (for email OTP) 4. Try requesting a new OTP 5. If still not received, contact support with your registered number/email.

After your booking is completed, you can rate and review the salon from the My Bookings section. Select the completed booking and tap 'Rate & Review'. Your feedback helps other customers and helps salons improve their services.

Found a bug or having technical issues? Please report it to support@rsaloons.com with: - Description of the issue - Device and browser/app version - Screenshots if possible Our technical team will investigate and fix it promptly.